Refund policy

We guarantee our products 100%. If you or your pet aren't satisfied with our products, please let us know and we will either replace the product or refund you.

To start a refund request, you can contact us at kyla@puppylovepetproducts.ca. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kyla@puppylovepetproducts.ca.